UW Pain & Opioid Provider Hotline
The Provider Hotline gives free on-demand clinical and case-based educational advice to health care providers caring for patients with complex pain medication regimens, especially high-dose opioids. We are staffed by UW Division of Pain Medicine pharmacists and physicians.Â
The Provider Hotline is available Monday through Friday (excluding holidays):
Phone: 844.520.PAIN (7246)
Email: painhotline@uw.edu
Hours: 8:30 AM to 4:30 PM
Consultation provided for
- Individualized care consultation for client care and Medication management
- Individualized opioid taper plans
- Withdrawal symptom management
- Non-opioid or adjuvant analgesic treatment evaluation & recommendations
- Triage & risk screening
- Interpreting the WA Prescription Monitoring Program record
- CDC opioid guidelines review
- Patient referral resources for local pain clinics
Patient information required
- Gender
- Age
- Significant medications (dose, strength, directions, current use)
- Significant comorbidities (renal dysfunction, hepatic dysfunction, psychiatric history, sleep apnea, substance use history)
Caller information required
- Name
- Provider type
- Organization
- City
Disclosures
UW TelePain case consultations do not create or otherwise establish a provider-patient relationship between any UW Medicine Health Care Professional and any patient whose case is being presented in these settings. A provider-patient relationship between a UW Medicine Health Care Professional and a patient whose case was presented at either setting may later be established if the patient is referred and seen in the context of a regular appointment with the UW Medicine Health Care Professional. That relationship would continue as to further care a patient might receive directly from that UW Medicine Health Professional; however, subsequent case presentations regarding that patient would not be part of a UW Medicine Health Care professional-patient relationship.